Frequently Asked Questions
Before your trip:
🚍 How can I book a ticket?
Online: www.ammonexpress.com
Choose city, date, and activity. Pay with credit/debit card.
In person: 24/7 sales point at Le Palace Hotel, 12 Tsimiski Str.
💳 How can I pay for my booking?
Online: Secure card payment.
Cash: Le Palace Hotel reception, open daily.
Ensure payment before departure.
🪑 Can I reserve a seat?
Seats cannot be reserved. Book early at booking.ammonexpress.gr to ensure availability.
🎫 How can I obtain my ticket?
Email confirmation with voucher sent after booking.
Show e-ticket or printed version.
Cash payments receive printed ticket on the spot.
📅 Can I change the date of my trip?
Yes, up to 48h before departure (subject to availability).
Contact: +30 2310 500225 / support@ammonexpress.gr
Extra charge applies if new trip is more expensive.
❌ How can I cancel my booking?
Cancel via phone/email at least 24h before departure to get a refund.
Contact: +30 2310 500225 / support@ammonexpress.gr
⏰ How long before should I book?
Until departure, if seats are available. Book early to secure your spot.
🚌 Can I buy my ticket on the bus?
No. Book online or at our sales point before departure.
📍 How can I find the nearest pick-up point?
On each excursion page:
• Click “Excursions” → choose activity
• Scroll to “Starting Point and Departure Time”
• Use “Get Directions” to locate your nearest point.
🆘 What if I miss the bus?
Call +30 2310 500225 or email us. You may reschedule based on availability.
📄 What if I lose my ticket?
Contact us to reissue it: +30 2310 500225 / support@ammonexpress.gr
👶 Is there a discount for children?
Infants (0–2 yrs): Free
Children (3–12 yrs): 50% off
👦 Can underage passengers travel alone?
No. Must be accompanied by an adult.
♿ Can persons with disabilities travel?
Yes, to accessible destinations. Foldable wheelchairs only.
Contact us: +30 2310 500225 / support@ammonexpress.gr
👥 We are a group. How do we book?
One person can book for all, using one card. All names must be entered.
🌧️ Can the trip be cancelled due to low participation?
No. Only cancelled for extreme weather.
On the bus:
📲 Do I need my booking confirmation?
Yes. Have a printed or digital copy ready when boarding.
⏳ What if I’m late?
Arrive at least 10 minutes early. The bus cannot wait for late passengers.
📌 Can I board/leave elsewhere?
No. Only at the pick-up/drop-off locations selected during booking.
🐶 Can I bring my pet?
Yes, if under 7kg, in carrier (max 50x40x70cm), with muzzle, in bus cabin. Owner must follow rules.
After your trip:
📦 I forgot something on the bus. What should I do?
Inform the trip attendant or contact:
Phone: +30 2310 500225
Email: support@ammonexpress.gr
