Frequently Asked Questions
Before your trip:
You can book your trip directly from our website www.ammonexpress.com
Experience a seamless travel booking process with our online platform, www.ammonexpress.com. Select your preferred location from our list, which includes cities like Athens or Thessaloniki. Enter the dates of your tour and discover the range of activities we offer. Our competitive rates are just a click away!
You can secure your ticket using a credit/debit card.
Should you prefer a personal touch, you’re always welcome at our Ammon Express authorized sale point:
A 24/7 sales point at the Le Palace Hotel’s reception, located at 12 Tsimiski Str. You can avail of this facility throughout the week, including holidays.
For a memorable journey, trust Ammon Express. We’re here to serve your every travel need.
Enjoy convenient payment option for your travel bookings with Ammon Express. You can choose to pay online via debit/credit card. Our booking engine ensures a smooth and secure transaction, requiring only your relevant payment details.
Alternatively, if you prefer to pay in cash, we welcome you to our authorized Ammon Express sale points:
Around the clock, 7 days a week, including weekends and holidays, our authorized sale point at the reception of Le Palace Hotel, located at 12 Tsimiski Str., is also at your service.
Please ensure to make your payment before the bus’s scheduled departure time, subject to seat availability. We’re here to assist you in making your travel experiences effortless and enjoyable.
It is not possible to reserve a seat in advance for our excursions/activities. In order to ensure your participation you need to complete the booking process https://booking.ammonexpress.gr
Once you complete your reservation, you will receive a confirmation e-mail with your data, the booking number and the voucher (attached). It is not necessary to print it as long as you have an electronic copy on your mobile
In case you pay in cash, Ammon Express provides you directly your ticket in hard copy
The identification of your data is realized before boarding
You can change the date of your trip only if there is availability, by telephone to +30 2310 500225 up to 48 hours before the departure time of the trip or by e-mail to firstname.lastname@example.org
In case you change to a more expensive activity, according to the terms of participation, you are charged with the price difference of the new ticket
In case you change to a cheaper activity, according to the terms of participation you are not entitled to a refund of the price difference
You can cancel your booking by calling our office to +30 2310 500225 or with an email to email@example.com
Attention: You entitled to a refund if you cancel your booking 24 hours before the tour. You can change the date of your trip, if there are is availability and according to the question “Can I change the date of my trip?’’
For cancellations or modifications you may contact to +30 2310 500225 or firstname.lastname@example.org
Just before the departure of the bus and upon availability (for details check the question “How can I pay for my booking”). We recommend you to book directly from our website once you are sure about your schedule
You cannot buy the ticket directly on the bus. You can book it online from our website www.ammonexpress.com or by visiting our offices or the authorized sales point of Ammon Express. For details check the question “How can I pay for my booking?”
You can find the nearest pick up point if you check the map of Ammon Express in the Description of an excursion:
◦ Chick to “Excursions” and choose the one you wish
◦ Scroll down and find “STARTING POINT AND DEPARTURE TIME’’ and at the section ‘’GET DIRECTIONS’’ insert your location and see the route for the nearest pick up point.
From Athens, the meeting points are either at Halandri Metro Station or Piraeus Metro Station and with the same steps you can find the best route to reach them
You can change the pick up point as long as you inform our team promptly by telephone to +30 2310 500225 or by e-mail to email@example.com
In case you change the pick up point without informing our team, there is a high risk of missing the bus
In this case contact directly with us to +30 2310 500225 or send us an e-mail to firstname.lastname@example.org. You may use the same ticket for another date, upon availability. More details regarding the date modification are found in the question “Can I change the date of my trip?”
If your ticket is lost or stolen, contact with our offices to +30 2310 500225 or by email: email@example.com in order to confirm your data and receive a new voucher
Infants up to 2 years old can travel on the lap of an adult who accompanies free of charge
Children 3-12 years old are entitled to -50% discount
Passengers under 18 years old are required by law to be accompanied by an adult
People with disabilities can travel to destinations of AMMON EXPRESS that are accessible to the Disabled. The wheelchair for people with mobility disabilities must be folded so that it can be transported to the luggage compartment. For more information call: +30 2310 500 225 or send an e-mail: firstname.lastname@example.org
Reservations for more than one seat can be done by one person and one number of credit or debit card, necessarily entering the name of each of the participants to the electronic ticket purchase platform of Ammon Express
Cancellations are realized only if there are severe weather conditions. Once you book a trip there is no chance of cancellation due to insufficient number of travellers
On the bus:
While boarding, you need a printed or electronic copy (either a .pdf file or a QR code) of your booking confirmation, in order to verify your personal information
Our buses travel on scheduled routes and are therefore tied to a timetable. For this reason we recommend you to arrive at the pick up point at least 10 minutes before the departure time. Unfortunately the bus cannot wait travellers who are not on time
Unfortunately it is not possible to board or leave the bus at a different location from the one that you have booked as the pick up and drop off points are part of the excursion’s schedule
Small pets up to 7kg are allowed as long as they are transferred in a special dimension basket of 50x40x70cm and exclusively in the passenger compartment with a muzzle. The owner must follow pet policy and the rules of each destinations
After your trip:
If you have forgotten or found something in our bus, please inform the trip- attendant or contact the customer service at +30 2310 500225 or send us an e-mail: email@example.com