Terms of Participation
MINORS – CHILDREN – BABIES
Ammon Express does not provide services to minors (<18) without adult supervision. Children at the age 3-12 travel with -50% discount on the price of the ticket. Infants up to 2 years are traveling without charge and inside the bus on an adult lap. The coaches of Ammon Express do not provide child safety seats.
The transfer of small-sized animals to 7kg is permitted by Ammon Express in special dimensions baskets of 50x40x70cm and only in the passenger compartment. The responsibility for their supervision throughout the duration of the trip (food, water, shadow, tranquility) is of their owners.
RULES DURING THE TRANSPORTATION
On each trip there is a trip attendant who ensures the smooth running of the trip and the compliance with the program. The entrance in the coaches of Ammon Express is achieved with the demonstration of the electronic ticket printed or on a mobile screen or with the oral report of the reservation number. The company reserves the right to ask the traveler to show and hand other documents of identity and age, when the company considers it necessary for safety reasons and protection of the other passengers and the interested.
Smoking, drinking and eating is not permitted inside the coach.
The client is expected to have good behavior that respects the other passengers, driver and trip attendant. Passengers accompanying children, are responsible for their good behavior. Unnecessary contentious behavior cannot be accepted.
Drunken customers may not be allowed to enter the bus.
CHANGE OF RESERVATION:The change of reservation for a later date if there is availability of places, can take place online until 48 hours before the departure time of the bus, no additional charge will be applied except for the difference in price that a new reservation may have. If the customer makes a cheaper reservation, the customer is not entitled to a refund of the remaining amount.
CANCELLATION: In case of ticket cancellation, refund is not possible.
LOSS-THEFT: If a ticket is lost or stolen, the customer should call the office of Ammon Express, to give details and have a new ticket printed at zero price.
If a ticket is lost or stolen just before the departure of the bus, the customer should give to the trip attendant his data, so that he can confirm the reservation and allow the entrance.
POSTPONEMENT-CANCELLATION OF THE TRIP
Any postponement or cancellation of the trip by fault of Ammon Express is announced to customers via email.
POSTPONEMENT: In case of postponement of the trip to another date, the customer is entitled to reimbursement of ticket or re-book for any other date he wishes, subject to availability of places.
CANCELLATION: In case of cancellation of the trip, Ammon Express is obliged to refund the customer with the full price of the ticket.
COMPLIANCE WITH THE TRIP SCHEDULE: The departure times of Ammon Express coach mentioned in the schedule can be changed up to one hour before or after the specified due to specific circumstances. This change will be notified to customers via email as soon as the decision to change departure time is taken. In this case, the customer is not entitled to refund.
The remaining times appearing on the trip schedule are not binding. In case of delays due to external factors (traffic jam, roadworks, compulsory road detour, bad weather conditions, etc.), Ammon Express is not responsible for the incompliance with the trip schedule.
If the customer is entitled to a refund, this is done to the customer’s bank account within 48 hours.
SAFETY DURING TRANSPORT
The proper functioning of the coach is the responsibility of each partner agency, whose means AMMON EXPRESS uses.
Basic insurance is provided.
PERSONAL DATA SECURITY
DATA SECURITY: We would like to inform you that observing strictly the laws on the protection of personal data, we do not subject to any unnecessary treatment the personal data of our customers and partners, that become our property, but strictly comply with the privacy within the existing legislation.
USE AND PROCESSING OF PERSONAL DATA: The user acknowledges, agrees, consents and expressly accepts that our company has the right to use, process and transmit personal data for operational and IT service reasons. At any time, users have the right to access their personal data and information, or refuse any further processing of their data under Article 13 of Law 2472/97 on the protection of personal data.